The next-generation AI solution delivers end-to-end travel assistance across 100+ languages, integrating inspiration, booking, and post-trip support into one platform.
National, August 18, 2025: Yatra Online Limited (Yatra), India’s leading online travel company, today announced the launch of DIYA, a cutting-edge Generative AI-powered travel assistant designed to transform how travellers plan, book, and manage their journeys. Offering support in over 100 languages, DIYA provides an end-to-end experience—spanning trip inspiration, instant booking, and post-travel assistance—within a single, seamless interface.
Unlike conventional chatbots limited to planning or basic bookings, DIYA combines advanced AI capabilities to deliver complete trip creation, direct booking integration, and personalised post-booking support. Whether it’s an international holiday, a weekend getaway, or a last-minute trip, DIYA ensures accurate, fast, and intuitive results tailored to each traveller.
Speaking on the launch, Manish Amin, Co-founder & CTO, Yatra Online Limited, said:
“At Yatra, we are harnessing technology to make travel planning simpler, faster, and more personal. With DIYA, our AI-powered travel assistant, travellers can plan, book, and manage trips with instant, intuitive, multilingual support, available 24/7. From crafting itineraries and booking journeys to handling last-minute changes in your preferred language, DIYA is built for the way India travels today: fast, personal, and multilingual. It marks a major step forward in our mission to pair innovation with customer-first experience.”
Key Features of DIYA:
Complete Trip Planning: Generate entire itineraries with flights and hotel options in a single query.
Personalised Filters: Search by airline, price, location, or preferences seamlessly within conversations.
Direct Booking Integration: Proceed to bookings instantly without re-entering details.
Post-Booking Support: Cancel or modify flights (including for individual passengers in group bookings), check policies, view upcoming trips, and generate e-tickets.
100+ Language Support: Converse in global and regional Indian languages with contextual accuracy.
Image Search & Landmark Insights: Upload photos to identify monuments, access historical context, and receive travel suggestions.
Voice Search Enabled: Simply speak requests for faster results.
Exclusive Assistance for Yatra Customers: Enhanced features including easy cancellations, FAQs, and trip management tools.
Adding perspective, Dr. Shakti Goel, Chief Architect & Data Scientist at Yatra, said:
“DIYA represents the culmination of years of work in AI architecture, natural language processing, and multilingual model optimisation. We’ve built a system that not only understands complex travel requests but also acts on them instantly, across 100+ languages, with cultural and contextual sensitivity. This is the kind of AI that doesn’t just answer questions—it anticipates traveller needs and solves them in real time.”
The launch marks a significant milestone in Yatra’s AI-driven innovation roadmap, reinforcing its commitment to delivering personalised, instant, and intuitive travel experiences for both domestic and international travellers.
DIYA is now live on the Yatra platform for both logged-in and guest users, making advanced AI-powered travel planning accessible to all.
Real-world Use Case:
A traveller can request: “Plan a trip to Prague from Delhi from Sept 10 for 7 days with visits to neighbouring countries, show me only Emirates flights, and hotels under ₹7,000 per night”. DIYA instantly generates the complete plan, filters options, and enables direct booking—in the language of the traveller’s choice.
About Yatra Online Limited:
Yatra Online Limited is India’s leading online travel company, offering a comprehensive suite of travel services for consumers and corporate clients. With a strong focus on technology-driven innovation, Yatra continues to redefine how India travels.
