Collaboration marks a milestone as Kinetic redefines its narrative for a new era of mobility. Mumbai: Kinetic Group, a leading automotive...

The campaign centres on how on-the-go cold coffee serves as an icebreaker for strangers. Mumbai: 82.5 Communications has launched a delightful...

5 times more effective, science-backed way to quit smoking. Mumbai: In an effort to help smokers in their journey to quit...

Turning the Nexus Select Citywalk courtyard into a live art canvas. Mumbai: In a standout campaign, Flipkart joined hands with ...

The campaign will be featured across television, digital platforms, and outdoor installations throughout the IPL season and beyond. Mumbai: Sugar Free,...

Twilio to develop conversational AI solutions built on Microsoft Azure AI Foundry and Twilio’s customer engagement platform Mumbai: Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at Twilio SIGNAL a multi-year strategic partnership with Microsoft to accelerate adoption of conversational AI solutions for customer engagement. The collaboration unlocks potential for more than 10 million Twilio developers and thousands of Microsoft managed customers to buildthe future of conversational AI and helps deliver on Twilio’s vision: ensuring that every digital interaction between businesses and consumers is amazing. Conversational AI enables computer systems to understand and respond to human conversations in a way that mimics natural dialogue. It leverages natural language processing (NLP) and machine learning (ML) to analyze and interpret human voice and text input, delivering appropriate responses through AI-generated voice or text. Businesses building conversational AI experiences for customer engagement have run into a number of challenges — from lack of precision due to incomplete data, to difficulty scaling beyond successful pilot programs due to legacy systems integration challenges and lack of robust data infrastructure. Twilio’s expertise and leadership across communications, data, and AI, combined with Microsoft Azure AI’s safe, secure, enterprise-grade, and global infrastructure uniquely help accelerate conversational AI adoption across the enterprise. “Everyinteractionbetweenabusinessandtheircustomersisanopportunitytobuildloyaltyand trust,andthoseinteractionshavebeendrasticallyimprovedbyAI,”said InbalShani,Chief Product Officer at Twilio. “Conversational AI enhances customer engagement by delivering precision for our customers, and rich and dynamic experiences for their consumers.” The two companies will collaborate on developing conversational AI customer engagement solutions built on Microsoft Azure AI Foundry and Twilio’s comprehensive customer engagement platform that combines communications, contextual data, and AI. Product innovation areas of focus for the strategic partnership will consist of a broad range of conversational AI services, including: ●      Capabilities for building multi-channel AI agents for automating and dramatically improving every customer...

With a focus on international expansion, S8UL aims to redefine India's role in the competitive Tekken scene. Mumbai: S8UL Esports, a...

This strategic move comes at a time when platinum is poised for a new growth chapter. Mumbai:Platinum Guild International (PGI)...

The paid subscription for Zepto Atom is set to be launched on Friday, May 16, 2025 to the thousands of...

In keeping with this spirit, R K SWAMY today announced the formation of its Brand and Marketing Consulting Group, with...