Digital

Winning across Gaming, Tech, and E-Commerce, POKKT-powered campaigns led the charge in digital innovation. Mumbai: AnyMind Group, a BPaaS company...

inDrive empowers riders with fare negotiation, safety, and fairness — redefining urban mobility. Mumbai: inDrive, the global mobility and urban services...

As artificial intelligence reshapes the way consumers find and interact with content, traditional SEO methods are fast becoming obsolete. Mumbai: In...

Twilio to develop conversational AI solutions built on Microsoft Azure AI Foundry and Twilio’s customer engagement platform Mumbai: Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at Twilio SIGNAL a multi-year strategic partnership with Microsoft to accelerate adoption of conversational AI solutions for customer engagement. The collaboration unlocks potential for more than 10 million Twilio developers and thousands of Microsoft managed customers to buildthe future of conversational AI and helps deliver on Twilio’s vision: ensuring that every digital interaction between businesses and consumers is amazing. Conversational AI enables computer systems to understand and respond to human conversations in a way that mimics natural dialogue. It leverages natural language processing (NLP) and machine learning (ML) to analyze and interpret human voice and text input, delivering appropriate responses through AI-generated voice or text. Businesses building conversational AI experiences for customer engagement have run into a number of challenges — from lack of precision due to incomplete data, to difficulty scaling beyond successful pilot programs due to legacy systems integration challenges and lack of robust data infrastructure. Twilio’s expertise and leadership across communications, data, and AI, combined with Microsoft Azure AI’s safe, secure, enterprise-grade, and global infrastructure uniquely help accelerate conversational AI adoption across the enterprise. “Everyinteractionbetweenabusinessandtheircustomersisanopportunitytobuildloyaltyand trust,andthoseinteractionshavebeendrasticallyimprovedbyAI,”said InbalShani,Chief Product Officer at Twilio. “Conversational AI enhances customer engagement by delivering precision for our customers, and rich and dynamic experiences for their consumers.” The two companies will collaborate on developing conversational AI customer engagement solutions built on Microsoft Azure AI Foundry and Twilio’s comprehensive customer engagement platform that combines communications, contextual data, and AI. Product innovation areas of focus for the strategic partnership will consist of a broad range of conversational AI services, including: ●      Capabilities for building multi-channel AI agents for automating and dramatically improving every customer...

She is a passionate mentor and advocate for women across the sector and serves as a school governor and youth...

The panel includes industry luminaries like Megha Tata, Strategic Advisor/Independent Director; Kanan Rai, Ex Business Head, Google Play; Merlin D’souza,...

The partnership's ultimate goal is to leverage these insights and turn them into useful results for automakers in areas that...

GISEC stands as the Middle East’s central stage for driving cybersecurity dialogue and decision-making. Mumbai: As the Middle East’s largest cybersecurity...

As India’s esports industry matures, its growth has been driven by bold decisions, strategic adaptability, and relentless vision. Mumbai: WAVES 2025...

Introduces Next-Gen Services – Scroll Studio and Scrollfluence – to Power Brand Growth. Mumbai: Scroll Mantra, a full-service integrated marketing communications...