Seasoned hospitality professional to lead hotel’s Services Division, enhancing guest experience and operational excellence
Mumbai, September 2025 — JW Marriott Mumbai Sahar has announced the appointment of Chetana Suryawanshi as its new Director of Services. With over a decade of experience in the hospitality sector, Chetana brings extensive expertise in operations and housekeeping, strengthening the hotel’s executive leadership team.
In her role, Chetana will oversee the Services Division, managing housekeeping, laundry operations, guest services, and overall operational efficiency. She will focus on driving service innovation, maintaining the hotel’s hallmark of luxury, and ensuring a seamless and memorable guest experience at every touchpoint.
Chetana has previously held senior positions at renowned hospitality brands including The St. Regis Mumbai, Marriott International Bengaluru, and the Ramee Group. Known for her ability to blend strategic vision with operational excellence, she has consistently elevated service standards and nurtured high-performing teams across her career.
Commenting on her new role, Chetana Suryawanshi said,
> “Luxury is not defined by grand gestures alone, but by the consistency of care guests feel in every interaction. This opportunity at JW Marriott Mumbai Sahar allows me to strengthen the very backbone of guest comfort—our services—and create a culture where every team member takes pride in the details.”
With Chetana leading its Services Division, JW Marriott Mumbai Sahar reaffirms its commitment to delivering world-class hospitality that blends comfort, sophistication, and unforgettable experiences for every guest.
