New AI-powered contextual insights help users identify intent, not just identity
Bangalore, September 4, 2025: Truecaller, the world’s leading caller identification and spam protection platform with over 450 million active users, has launched a transformative upgrade to its Caller ID service, powered by artificial intelligence. The new feature goes beyond displaying a caller’s name, offering real-time contextual insights into the intent of calls.
Using advanced AI classification models combined with millions of daily community reports, Truecaller now provides instant summaries of user feedback, flags potential fraud, identifies likely spam, and suggests relevant business categories. This shift marks a major evolution from traditional caller ID services, which have historically offered only limited details such as names or simple spam tags.
Rishit Jhunjhunwala, Global CEO of Truecaller, explained, “People hesitate to answer unknown calls because they lack context, and in today’s world, context is everything. Truecaller was built to solve this — not just to identify who’s calling, but to help you understand why. Our AI uses real-time data and contextual signals to give clarity the moment your phone rings, turning uncertainty into informed choice. Knowing ‘who’ is calling is only part of the story.”
AI That Adds Context to Every Call
The upgraded Caller ID harnesses billions of global signals from calls, messages, and user feedback daily, ensuring intelligence that adapts to evolving fraud threats and user behavior. Unlike static telecom databases, Truecaller’s AI continuously learns and updates, offering features such as:
Identifying whether a caller is part of a scam or fraud network
Flagging numbers as “likely a business” or “likely important” even without extensive reports
Categorizing business calls (e.g., delivery, insurance, customer support)
Detecting suspicious activity proactively before widespread reporting
Delivering AI-generated summaries of hundreds of user comments while the phone rings
Rising Global Threats Demand Real-Time Protection
Phone scams continue to escalate worldwide, with Truecaller identifying over 56 billion spam and fraud calls in 2024. According to the Global Anti-Scam Alliance and Feedzai, global scam losses exceeded $1.03 trillion last year. Truecaller’s adaptive AI, built on global data yet refined for local relevance, is designed to stay ahead of these fast-evolving threats by recognizing fraud patterns across countries and contexts.
A Global Safety Net Driven by Community
Spanning 190+ countries, Truecaller’s strength lies in its vast, engaged user community. Their real-time reports power the AI engine, enabling faster and more accurate identification of fraud, spoofing, and robocalls. This collaborative intelligence forms the backbone of Truecaller’s mission to make communication smarter, safer, and more contextual worldwide.
With AI-driven contextual Caller ID, Truecaller reinforces its position as the frontline defense against digital deception — protecting users not just by identifying “who” is calling, but by revealing the “why.”-
About Truecaller
Truecaller is a global communications platform trusted by over 450 million active users across more than 190 countries. The app empowers users with smarter, safer, and more efficient communication through its AI-powered Caller ID, spam protection, messaging, and business solutions. Truecaller is headquartered in Stockholm, Sweden, with regional offices including India.
